House Rules / Policies

In keeping with the theatre tradition – the show goes on if the artist/company is able to perform.

Galeri cannot make or suggest if it is safe or not to travel – that has to be the choice of the individual. In the event of adverse weather, please allow plenty of extra time and consider the road conditions and parking. It is not possible to refund individuals who feel they can’t personally make the journey. However, if we have a run of events/screenings - we do offer flexibility in either exchanging your tickets. This can be arranged directly with the Box Office on 01286 685 222.

In the extreme case of having to postpone/re-schedule any shows, Galeri will inform customers directly (provided we have contact details) and through the website and social media channels.

We try to highlight in our publications if an event has a suggested age guide due to language / sexual references etc. This information can be found in our season brochure and/or this website.

Film screenings are certified by the BBFC. Further information about BBFC classifications can be found here

Certificate & Definition


Suitable for all ages


Suitable for general viewing, but some scenes may be unsuitable for young children


Suitable for ages 12+. Younger children can attend with a parent/adult (aged 18+)


Suitable for ages 15+ only


Suitable for ages 18+ only





We will not accept abusive or threatening behaviour towards staff or customers.

We do not charge for purchasing tickets from the box office.

A £1 fee is charged on all orders made online and over the telephone – and tickets can be posted for an extra £1.

Management reserve the right to cancel or change (time/dates) from previously advertised events. Occasionally changes to artists/performers might take place due to illness – unfortunately, we will not be able to offer refunds on this basis.

Should you be unsatisfied with any aspect of your visit, we urge you to let us know. In order for us to be able to get to the bottom of your complaint, we would be grateful to know as soon as possible (within 14 days of the date/incident) in order for us to rectify the problem as quickly as possible.

If you wish to make a complaint, you can do so in one of the following methods:

1 | Talk to a member of staff / duty manager
If we can, we would prefer to resolve the issue there and then.

2 | If a complaint cannot be dealt with on the day, we will ask for a written summary of your complaint so we can investigate the issue. This can be in the form of a letter or email (in Welsh or English). We will discuss the issue with the relevant members of staff/department before responding with the official response.

You are welcome to call us if you have any problems or if you have a specific question, contact us:
01286 685 222 |
or talk to a member of staff.

We allow dogs kept on a lead into the public areas of Galeri excluding the Theatre and Cinemas where guide dogs only are allowed.

Unless the visiting production company/artists object – we allow drinks to be taken to rows 1 – 14 in the theatre/cinema (in plastic cups).

For health and safety reasons, drinks are not permitted in the balcony (rows 15 – 21).

The bar will close 10 minutes before the advertised start time of an event.

Only food purchased on the premises may be consumed in Galeri.
We operate strict photo ID policy and reserve the right to refuse the sale of alcohol to anyone who cannot prove their age.

Our gift vouchers are valid for 12 months from the purchase date. These vouchers/credit automatically disappear off the customer’s account after 12 months, and therefore cannot be used after that date.

We can offer group concessions in most cases for groups of 10+. To discuss further:

01286 685 241 | 01286 685 211 |

Guide dogs (only) are welcome in Galeri.

We do our best to ensure that events start on time.

Latecomers will only be admitted to an event if:
1 | An opportunity arises during the performance
2 | The artists/company are willing to allow latecomers to the show

Latecomers may be refused entry without refund.

We advise customers to purchase tickets in advance and arrive in Galeri at least 30 minutes before the advertised start time of the event.

Galeri do not take responsibility for lost property within the building.

Please ensure that your mobile phone is switched off whilst attending the performance space. If mobiles are switched to silent mode, please make sure that it does not affect the enjoyment of fellow audience members.

Gwynedd Council are responsible for the management of the car park at Galeri. Should you have any issue with parking tickets – you must contact the council directly.

Tickets can be purchased with cash, debit/credit card (minimum payment of £5 or an additional 50p is charged if under) or cheques (payable to Galeri Caernarfon Cyf).
Group tickets can pay by BACS.

We DO NOT allow audience members to take photos, film or record audio of any show in Galeri.

Galeri Caernarfon Cyf is committed to protecting your privacy and ensuring all of your personal information is safe and secure and within GDPR legislation. This privacy policy outlines how we will use, maintain and disclose data collected from users/customers.


What personal information do we collect and process?
You will be asked for personal information when you register, join as a member, make an enquiry, make a donation, sign up for a workshop or order products and services from us.


When you buy from us
We will retain your name, contact details and contact preferences when you make a purchase from our box office or otherwise buy products from us. We will not hold any record of your bank or credit card details used to make the purchase.


When you use our website
We log your Internet Protocol (IP) address, in order to receive and send information from and to you over the internet. Our website also uses cookies to enable online transactions, understand how people use our website and inform our digital advertising.

Whenever we ask you to provide your personal information we will let you know why we are asking, and how we will use your information, by directing you towards this notice.


What information we collect about you and why
The information as listed above will enable us to gain a better understanding of our audiences, members and supporters and to improve our membership and fundraising methods or other products and services. The personal information we collect from you may (depending on the purpose for which you initially provide us with your information) include:
• ticket purchases (and other online retail purchases from us)
• feedback forms on our website or online surveys
• Printed questionnaires/surveys
• details of correspondence we send to you, or we receive from you
• education, employment and professional information and activities (for specific courses/sessions)


What we use your information for
Depending on the preferences you have indicated and your relationship with Galeri Caernarfon Cyf, we will use the personal information you have provided to:
• ensure that the content of the website is presented in the best possible way for your computer/device
• provide goods and services to you or your organisation or process donations that you make to us
• send you communications by post, telephone or e-mail to inform you of other products, services or events related to Galeri
• ask you to participate in surveys and market research (in order to develop/improve our services)
• improve our understanding of our audience through basic profiling, tracking of your activity on our site and your response to emails (or other communications) that we send you
• notify you of changes and improvements to events, services, website and this privacy policy

You can opt out of any or all of the above communications at any time simply by selecting 'unsubscribe' at the bottom of any email communication, or by contacting the Box Office on 01286 685 222 or .


Building an understanding of audiences, members and improving communications
We use various techniques including market research and audience profiling techniques to help us understand our audiences, customers, members, donors and potential supporters. This includes gathering information from you as well as publicly available resources to give an insight into your interests and inclination to attend the Galeri more frequently or join as a member/be part of our loyalty scheme.

We do this because it allows us to understand our audience members and the people who support us, and helps us to send appropriate communications and make appropriate requests to those who may be able and interested in attending or giving more than they already do.

When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications.


Opting into and out of marketing communications
With your consent, we will contact you to let you know about upcoming events, offers from our café bar, updates on our plans and progress we are making, and to ask you to join as a member, make a donation or give other types of support.

If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us.


In order to make our website easier to use and improve our service, we use cookies.

A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Cookies are necessary to the process of booking your tickets through our website, using our Box Office system (Ticketsolve), however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

For further information, visit:

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:


Disclosure of information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that Galeri Caernarfon Cyf may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.


Privacy policy amends
We may update this privacy policy from time-to-time by posting an updated version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.


Should you have any queries – please contact us on 01286 685 222 or email

We charge £1 [per ticket] for:
- Re-printing tickets
- Changing ticket [for another time /day of the same event]
- Changing seat[s]

Unfortunately, we do not offer refunds for tickets. If an event is sold out and we have a waiting list, we endeavour to try and sell your tickets on your behalf for a fee of £1 per ticket (admin. fee).

Smoking is not permitted in any area of the building. This also includes electronic cigarettes.