This page has been created to explain and answer your frequently asked questions with regards to the COVID-19 guidelines and legislation ahead of your visit to Galeri.

We would like to thank you all for your continued cooperation, patience and support since Galeri re-opened – and for adhering to the ever-changing rules and guidelines.

Since Monday (28.02.22) there are no legal requirements (by Welsh Government) for audiences to attend theatres/cinemas

We will continue to apply additional safety measures including:

Frequently asked questions:

Since Monday (28.02.22) the wearing of face coverings in theatres/cinemas are at the discretion of audience members. It is no longer a legal requirement.

We have additional safety measures in place for the theatre and both cinema screens in the form of an enhanced air ventilation system. Fresh air circulates ensuring no recycled air being used.

Some staff members will continue to wear face coverings.


We are encouraging customers to buy tickets online if possible. Tickets are available online 24 hours a day, 7 days a week. You will need to register for an account online if purchasing a ticket for the very first time.

The Box Office is currently open 6 days a week:

Monday - Friday > from 09:00 until the last event of the day starts.

Saturday > from 09:30 until the last event of the day starts.

Feel free to call us on 01286 685 222, email us or visit in person.

We strongly suggest that you pre-book your tickets as early as possible to avoid disappointment.


We are currently printing and distributing physical tickets for events. Please ensure that you arrive Galeri 30 minutes ahead of the advertised start time to allow time for the covid pass checks.


For the wheelchair/accessible spaces in the cinema, please contact the Box Office:
01286 685 222
or visit in person during our opening hours.


From 28.1.22, there is no restriction on the number of people/households that can sit together.
Our cinema, theatre and Café Bar now operate at full capacity.

From 28.1.22 we are operating the cinema, theatre and Café Bar to full capacity.

We have additional safety measures in place, i.e in the theatre/cinema we have a ventilation system ensuring a constant supply of fresh air (not recycled)

No. We will not be printing any schedules/flyers to promote the cinema provision at the moment. Our “what’s on” page on the website will be updated on a regular basis.

If you are on social media, please follow us on Facebook, Twitter and Instagram for the latest updates.

Customers can also be added to our weekly e-mail list for weekly listings.


We ask audience members to be in Galeri at least 30 minutes before the event to ensure the tickets are distributed and Covid Passes checked.

The Bar will be open and the kiosk in the cinema foyer is open 20 minutes before each film. Cinema doors will open 20 minutes before the film’s advertised start time (note the time listed for films is the start time of the feature film).

Please plan your visit accordingly and factor in time for traffic/roadworks and parking.



The Café Bar is open. Our current opening hours are:


Opening hours



10:00 until last event starts **

10:30 – 14:30 


10:00 until last event starts **

10:30 – 14:30 


10:00 until last event starts **

10:30 – 14:30 


10:00 until last event starts **

10:30 – 14:30 


10:00 until last event starts **

10:30 – 14:30 


10:00 until last event starts **

10:30 – 14:30 




**the bar will remain open for live events (interval & after the event)

For further details and to reserve a table >

We will be opening the kiosk 20 minutes before the film starts. Please pay using contactless method if possible. The kiosk will close once the film has started.

Please help us by putting your rubbish in the bin on your way out.


All performance spaces (Cinema screens, theatre and studio spaces) bring in fresh air from the outside and extract air from the spaces to the outside – no air is recirculated.

Windows will also be kept open to keep a flow of fresh air into the building.


We have contacted all ticketholders to update on postponed and cancelled events.

Some events have been rescheduled and are currently on-sale on our website.

For the cancelled events, everyone should have now received a refund or credit on their customer account.


We do not offer any refunds in line with our policy.

If we receive at least 12 hours notice, we are happy to credit your customer account that can be used for future ticket purchases in Galeri for 12 months from the date issued (a £1 per ticket admin charge will be discounted).

Please email with your request for a credit on your account.

We’re also happy for you to transfer your ticket to a friend or family member. Please bear in mind they will require a Covid Pass.


We value any feedback (positive or not) that will help us adapt and improve our systems and services here in Galeri.

You are also welcome to email us directly with any suggestions and feedback


We have extended all gift vouchers (valid on or after 21.03.20) so they can now be used until 31.12.21.
Gift vouchers can be bought from the Box Office between 09:00-12:00 Monday-Friday.


PRIMA is back.

Cinema tickets: only £5
Dicounted tickets for most live events
Discounted tickets for special screenings (i.e. NT Live / NY Met / broadcasted concerts on te big screen / Film Q+A events)

To join PRIMA – contact the box office.
Membership for 1 person: £18 per year
Membership for 2 people: £30 per year


If requested, we will share customer details to the “Track and Trace” teams.


To discuss hiring Galeri for meetings, conferences, rehearsals or for a wedding reception – please email